Client Bill of Rights and Responsibilities

Bill of Rights

You have the right to:

  • Be treated with consideration, respect, dignity, individuality and be free from mental and physical abuse and/or neglect by staff
  • Have your property treated with respect
  • Receive a copy and explanation of the Bill of Rights upon admission and subsequent revision of the Bill of Rights
  • Be informed of your right as an adult to self-determination regarding health care treatment and to designate another adult to make those decisions should you become incapacitated.
  • Receive appropriate and professional home care services without discrimination as to age, sex, race, religion, national origin, sexual orientation, diagnosis, HIV status or handicap.
  • Meet your CARE★STAFF Aide before services are delivered and have a compatible relationship with your CARE★STAFF Aide.
  • Receive a timely response from the Agency following a request for home care services.
  • Be informed of all services to be provided by the Agency (in terms you can reasonably be expected to understand) and your anticipated financial responsibilities in advance of a service
  • Participate in the development and revision of your plan of care to meet your unique healthcare needs and receive an assessment and update of your status; and participate in the development of your discharge or transfer plan
  • Privacy and confidentiality of your patient record including the right to refuse release of the clinical record
  • File a complaint about the care, services provided or not provided, or lack of respect for your property by anyone furnishing services by or on behalf of the Agency, and expect that it will be investigated. You may file a complaint orally or in writing.

Patient Responsibilities

  • Provided complete and accurate health information concerning past illnesses, hospitalization, medications, allergies and other pertinent items and, if necessary, financial information
  • Assist in developing and maintaining a safe environment for yourself, CARE★STAFF Aide and Agency staff
  • Cancel scheduled visits in advance if you are unable to receive the staff member
  • Participate in the development and update of the care plan, adhere to the plan of care and transfer/discharge plan
  • Request additional information or clarification as needed
  • Discuss concerns and problems with Agency staff as they arise
  • Adhere to agreed upon financial arrangements
  • Notify the Agency if you receive care from another source
  • Refrain from discriminating against staff members.

The Patient, Family and Agency have Mutual Responsibilities to ensure that the BEST Home care is provided and correctly used.